Terms and conditions for published reviews on our site
1. Veriditas Botanicals, a company registered under number 55427-3609, with its registered office at 2301 Nevada Ave N - Minneapolis Minnesota 55427, (hereinafter "Pranarōm") operates the website available at https://pranarom.us/ (hereinafter the "Site").
Information concerning Pranarōm: Email: contact-us@inula.com
2. Pranarōm offers individual consumer users of the Site (hereinafter "Users") the possibility to give their opinions on the product(s) offered on the Site (hereinafter "Reviews"). Reviews are the expression of the User's personal opinion on their consumption experience through any evaluative element, whether qualitative or quantitative, provided that they have purchased the product for which they are submitting their Review on the Site, in a pharmacy, or in a store.
3. These general terms and conditions for Reviews published on the Site (hereinafter "General Review Conditions") aim to define the conditions under which User Reviews are collected, read, validated, published on the Site, and moderated by Pranarōm.
4. The communication of a Review to Pranarōm by a User implies that Users fully and entirely accept the General Review Conditions by checking the box provided for this purpose before being able to send their Review to Pranarōm. By leaving a Review, the User therefore unreservedly accepts the provisions of the General Review Conditions and undertakes to comply with them. The User acknowledges being fully informed of the methods of collection and processing of Reviews by Pranarōm.
Pranarōm is free to modify the General Review Conditions at any time and without prior notice, in particular to take into account any legal, jurisprudential and/or technical developments. The prevailing version of the General Review Conditions is the latest version available on the Site. Users acknowledge and accept that by using the Site and making purchases through it, they must also comply with Pranarōm's general terms and conditions of sale which apply concurrently with the General Review Conditions.
5. The User accepts that the first name entered when submitting the review or their initials will be associated with their Review. Furthermore, the User understands that the email address provided when submitting their review may be used by Pranarōm to contact them regarding the Review.
The User who wishes to leave a Review on the Site must: – Go to the section on the product page of the product concerned that they have purchased or used, – Assign a rating to the product concerned, from 1 (one) to 5 (five) stars according to their level of satisfaction by clicking on the corresponding number of stars, – Enter their Review in the dedicated box by indicating a title and a comment. The submission of one or more photos is also accepted. – After having read, understood and accepted the General Review Conditions, check the box provided for this purpose, – Give their express consent to the sharing of this Review by checking the consent box provided for this purpose, then validate the sharing of this Review by clicking on "Submit my review",
The provision of this information is a condition for Pranarōm to take the Review into account. Pranarōm will verify the Review and will or will not publish it. It is understood that the User is free to leave a Review or not and receives no consideration in exchange.
6. The User understands and accepts that Pranarōm controls Reviews before publishing them on the Site. The control implemented consists of verifying that the submitted Reviews comply with the conditions listed below:
– The content of the Review refers exclusively to the product concerned by the evaluation
– The submitted Review is justified by explanations concerning the product
– The submitted Review does not contain personal data or messages
– The submitted Review does not contain links to other content or web pages
Pranarōm reserves the right not to publish Reviews that do not comply with the General Review Conditions.
The User expressly accepts that they may not, in particular, publish Reviews that:
– Infringe on copyrights, patents, trademarks, designs and models, and more broadly on intellectual property rights, trade secrets, trade names and/or the privacy of third parties;
– Are defamatory, insulting, denigrating and/or libelous, and in general, Reviews that exceed the acceptable limits of simple objective criticism of the product concerned;
– Are discriminatory and/or incite violence or racial, religious, or ethnic hatred, or xenophobia or anti-Semitism;
– Are obscene, pornographic and/or pedophilic, contrary to public order or morality, or whose object or cause would be illegal;
– Are likely to be qualified as misappropriation, fraud, breach of trust, or fall under any other criminal offense;
– Are likely to damage any computer system or clandestinely intercept any data or information;
– Contain hyperlinks, URLs, personal data (phone number, postal or email address, credit card number, etc.) and/or confidential information;
– Are clearly erroneous or illegible (blank Review, error on the product concerned, Review in a foreign language, duplicate, etc.);
– Do not originate from a User of the product concerned (spam, advertising communications, or originating from a professional);
– Are likely to harm the image and/or reputation of Pranarōm or its suppliers and/or constitute acts of unfair or parasitic competition against Pranarōm and third parties;
– Aim to divert or attempt to divert all or part of the Users of the Site or to incite all or part of the Users not to or no longer purchase products on the Site.
Furthermore, Reviews from Users responsible for misuse of the product or who have not followed the usage recommendations will not be published.
In addition, if the User wishes to share feedback relating to product selection, prices, composition, ordering, delivery, formats or, more broadly, their relationship with Pranarōm, they must contact Pranarōm's customer service directly at contact-us@inula.com and not leave a Review on this subject, which will be rejected by Pranarōm's Review moderation team.
7. The user understands and accepts that they are solely responsible for the Reviews they publish on the Site. Consequently, Pranarōm cannot be held liable towards third parties concerning the Reviews published on the Site, unless otherwise provided by law.
8. Given the moderation system in place, the publication time for a Review can vary from a few hours to several days. However, it is understood that the maximum publication time for a Review is ten (10) days.
9. As part of the moderation system, Pranarōm may either: (i) Decide not to publish the Review contrary to the terms of the General Review Conditions; or (ii) Publish the Review compliant with the General Review Conditions on the Site.
10. Each Review compliant with the General Review Conditions will be published identically without any modification (syntax, spelling, etc.) being made by Pranarōm.
The Review will be put online on the corresponding product page and will notably provide the following information:
- The publication date of the Review and any updates;
- The User's experience and its date;
- The rating given by the User according to the corresponding ranking criteria;
- The first name or initials used.
The Review will be accessible for the entire duration the product concerned is marketed on the Site and will therefore be deleted by Pranarōm when the product concerned is no longer marketed by Pranarōm. Furthermore, Pranarōm reserves the right to delete any Review in accordance with the General Review Conditions.
11. Pranarōm uses objective criteria to offer Users a function for sorting Reviews on the Site, including the publication date of the Review and the rating given to the product.
To refine their searches, Site Users can filter Reviews by selecting one or more criteria.
12. By accepting the General Review Conditions, Users authorize Pranarōm, free of charge, worldwide, to freely adapt, publish, reproduce, translate, represent Reviews, in whole or in part, on any material support (paper, press, brochures, PLV, posters, etc.) or immaterial support (audiovisual, Internet, digital, computer, social networks, etc.), known or unknown, by any means and for any paid or unpaid purpose (marketing, promotional, internal/external communication, etc.), for a period of 10 years.
13. Users are reminded to consult our personal data protection policy which details the collection, processing, and management of personal data carried out by Pranarōm.
